Fix payment bug on your account

If you try to buy something on Google Play merely your payment is declined or won't process, try the steps below.

Troubleshoot Payment and Club Problems

If y'all've bought something then take a problem with or question about it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments contour might exist deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If yous have a red alert, enter your payment data and wait for the team to respond.

    Google Pay notifications

  4. Cheque your email for the review results.

Try to pay with a different payment method

If there's a problem with i payment method you can try paying with a dissimilar one.

  1. On your Android phone or tablet, open up the Google Play Store app Google Play.
  2. Go back to the item you want to purchase & tap the price.
  3. Tap the current payment method.
  4. Cull a different payment method or add a new one.
  5. Follow the onscreen instructions to complete your buy.

Fix credit and debit carte du jour errors

At that place may be a problem with your credit or debit carte du jour if you meet one of the following error letters:

  • "Unable to process payment: depression bill of fare balance"
  • "Unable to complete transaction. Please apply another form of payment"
  • "Your transaction cannot be completed"
  • "Unable to consummate transaction: expired card"
  • "Correct this card info or endeavour another carte du jour"

To fix these errors, endeavor the post-obit steps:

Make certain your bill of fare & address information is up to date

Expired credit cards or quondam billing addresses are a common reason for payments not to work properly. To update this data utilise Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to employ for the purchase.
  3. Bank check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Cheque that your card accost matches the address in Google Payments

If your credit card is registered to a different accost that can cause the payment to be declined. Cheque the goose egg code matches your current address.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Detect the payment method you are trying to apply for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your card.
  5. If needed, update the address.

Then, try your purchase again.

Submit any extra information that is requested

If the mistake message is followed by instructions for submitting additional information to Google, delight submit it. We will not be able to procedure the transaction on your account without this information.

Cheque you have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your business relationship to make certain you accept enough to complete the purchase.

Contact your bank or menu issuer

Your card may have specific restrictions which cause the transaction to exist declined. Contact the establishment that issued your bill of fare to inquire nigh the transaction and meet if they know the reason for the turn down.

Gear up errors with other payment methods (direct carrier billing, online cyberbanking, Google Play Residuum, Souvenir Cards, and more than)

If you lot meet "Your payment was declined due to an consequence with your account"

If you run into this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a footling more data to protect your account confronting fraud.
  • We need a picayune more than information to comply with Eu law (Customers from European Marriage member states only).

To help fix these issues:

  1. Go to the payments center.
  2. Take action on any errors or requests in the payments center.
    • You lot might demand to verify your identity before you can buy annihilation through your Google Account.
  3. Brand sure your name, address, and payment data are up to date.

If you are trying to pay past straight carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through direct carrier billing, try the post-obit:

  • Make sure you're continued to your carrier network, directly or by wi-fi.
  • Make sure y'all've added straight carrier billing every bit a payment method.
  • Make sure you're using the local currency.

If you withal have problems, contact your mobile phone service provider for help.

If you tin can't add a payment method or accept a problem with a different payment method

If you're having a problem with a unlike payment method, get to Google Payments to fix the effect.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for information & provide anything that's asked for.
  3. Check that your address is upward to date.
  4. Check that the payment methods listed are the ones y'all want to apply.

Card is grayed out & says "verify on pay.google.com"

Your carte was reported as stolen. Yous must verify the carte du jour before you can utilize it again:

  1. Become to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the account with the grayed-out carte.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge carte.
  4. Within ii days, yous'll observe a temporary charge on your card statement along with an 8-digit lawmaking.
  5. To complete verification, get to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Cheque how long ago you tried to verify your card.
    • If less than 2 days: Wait upward to ii days.
    • If more than than 2 days: Check your menu statement. You should find a temporary charge from Google called "GOOGLE Exam," with an viii-digit code.

Card is grayed out & says "card is ineligible"

You can't use this bill of fare for this purchase. Effort to brand the purchase again with a unlike card.

If the menu you want to use isn't listed, follow the on-screen instructions to add together a new card.

If yous apply dual SIM carte devices

Check if the right SIM bill of fare is in slot ane and remove any SIM card from slot two.

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